When the tablet (Menufy Console App) sits idle for a while, the tablet can temporarily lose its wifi connection and fall out of sync with our system. It's important to stay connected at all times — otherwise, the tablet could miss incoming order notifications.
Refreshing the app will re-sync the Menufy Console App with our system so that the app can receive order notifications on time and if there is no wifi connection then an error message stating there is no wifi connection will appear after tapping the refresh button then the tablet can be reconnected to wifi.
To refresh the tablet, please go to the Menufy home screen in the top left corner, tap the refresh button.
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To get to the wifi settings to reconnect the tablet to wifi:
- Go to the Menufy home page
- Tap the wifi button in the top right corner
- The tablet's settings will open — look for the tab for wifi settings
If the tablet looks like it's connected to wifi then please run an internet speed test to confirm by following the steps in this article: How to run an Internet Speed Test