Menufy’s Printers are thermal printers that need thermal receipt paper as the heat from the printer interacts with the special coating on the thermal receipt paper to produce text. If the receipt paper being used is not thermal receipt paper or is not loaded correctly so the special coating on the thermal receipt is facing towards the printer then text will not appear on the receipt when the receipt is printed.
To address the issue, please adjust the orientation of the thermal receipt paper so the special coating is facing towards the printer or purchase thermal receipt paper if the receipt paper being used is not thermal receipt paper.
If issues persist after troubleshooting and the printer is a Menufy Printer as well, please contact Menufy Support.