If the order has NOT be acknowledged, an orange "Bell" icon will be shown on the order.
Tap on the unacknowledged order to view it
Click the "Acknowledge" button, to acknowledge the order.
Clover POS Users
Tap any of the green buttons found on the notification popup to acknowledge the order.
If no popup is present.
Open the Menufy app on your clover device
Open the "Orders" page
Find the order in the list and open it
Tap the "Acknowledge Order" button near the top
An automated phone call will be sent to the restaurant. The restaurant will need to answer the call and enter the PIN number found near the top of the Fax.
The restaurant can call the Menufy "Order Acknowledgement" hotline at (855) 563-6839. Follow the automated procedure, and enter the PIN. NOTE: The phone call MUST be placed by a number listed in the "Notifications" settings under the location details page for that restaurant. Otherwise the call will not work.