Settings, Survey Questions & Notifications

Survey Questions

Brand Admins can add, update, and/or remove unique questions from the customer facing survey.

All other levels (Group and Manager) have access to view these questions but editing functions are disabled. When a question is edited and saved, the change will automatically update on all other levels.

Default Questions

For the system to capture the correct metrics (Guest Sentiment), the last two questions of the survey are unable to be edited or removed.

1. How likely are you to recommend us to family and friends?
2. Is there anything else you'd like to share or any thoughts on how we can make improvements?

Add Questions

By clicking the + sign at the bottom of the page, you can add two different question types:

1. Star Ranking: Request customers to select 1-5 stars based on the question. Customers are required to select star rating before moving to next questions
2. Textbox: Allow customers to add their own personalized responses. Customers are not required to fill in the textbox field before moving to the next question

Please Note: If a customer selects 1, 2 or 3 Star rating a dynamic textbox field will populate. This allows customers to describe any specific issues that occurred relating to this question. Responses will be recorded inside the Customer Response Page & sent in the email notification.

• Once Add is selected, the new question will populate above the two default questions with the ability to edit the question field

• Once updated, click Save to activate questions across the entire brand

Receive All Responses

This feature allows Brand Admins to receive an email notification from any survey that is completed across all locations with the ability to designate if they will receive positive or negative results.

Positive: Email notification will be sent when all star responses are 5 rating

Passive: Email notification will be sent when all star responses are 4 rating

Negative: Email notification will be sent when any single question is 3 and below

All: Email notification will be sent for ALL surveys submitted

Please Note: Super Admins can edit notification settings for all users.

Notification Email

Customer Information (Name, Email, Phone, Location, Order Type, and Date/Time of Order)

Question Responses

Textbox field if empty then customer has skipped

Access Dashboard View customer response in dashboard

Recipients are automatically added to receive all responses once they have completed their verification process. As of now, our system requires a new user to be generated before they can start receiving responses.

Add User: New Users can be added inside the Receive All Responses window by clicking the New button. Once these users go through the standard verification process, their email will be added and activated inside the window.

Add Recipient: Receive survey responses for only the identified question. Positive and Negative responses are available inside this window.

Please Note: To have access to the single question notification both positive and negative response types need to be deactivated from Receive All Responses.