When an order has been placed, it appears on the tablet home screen and shows the order type, day/date/time of order, customer name, and payment method. Tapping an order expands it to reveal order details and the available adjustment options. 

For orders paid online, the app offers additional options to refund, void, add a tip, or add to the total (upcharge). Options to add a tip or add to the total (upcharge) are available for 12 hours after the order has been placed and the consumer will receive an email notification after each adjustment. Each option below covers when it applies and how to process it.

Full Refund

A full refund cancels the entire payment for an order. There are two ways to issue a full refund, depending on how much time has passed since the order was placed. Voiding the order will apply a full refund to the order as well as not charge the convenience fee for order and this must be completed within 12 hours of the order being placed. After 12 hours, our system will submit the order for settlement so it can be prepared for deposit. Orders can still be fully refunded by using the “refund” option and entering the full amount of the order.

Within 12 hours of the order (Void)

Voiding an order is used to cancel it completely and is available for 12 hours from the time the order was placed. If the order was paid online, voiding it also processes a full refund automatically.

1. Tap the order on the home screen to expand it.
2. Tap “Void.”
3. Tap “OK” to complete the void.

A confirmation window will appear stating whether the void was successfully applied.

Outside the 12-hour window (Refund)

If more than 12 hours have passed, the order can still be fully refunded using the “Refund” button instead:

1. Tap the order on the home screen to expand it.
2. Tap “Refund.”
3. Enter the full order amount.
4. Tap “OK” to process the refund.

A confirmation window will appear stating whether the void was successfully applied.

Partial Refund

Use a partial refund when only part of an order's payment needs to be returned to the consumer (for example, a missing or incorrect item). This option is available on orders that were paid for online.

1. Tap the order on the home screen to expand it.
2. Tap “Refund.”
3. Enter the refund amount.
4. Tap “OK” to process the refund.

A confirmation window will appear stating whether the refund was successfully applied.

Add Tip

Use this option to add a tip to an order after it has been placed. It is available on orders that were paid for online and this must be completed within 12 hours of the order being placed. After 12 hours, our system will submit the order for settlement so it can be prepared for deposit and can no longer be adjusted.

1. Tap the order on the home screen to expand it.
2. Tap “Add Tip.”
3. Enter the tip amount.
4. Tap “OK” to process the addition.

A confirmation window will appear stating whether the tip was successfully added.

Add to Order Total (Upcharge)

Use this option to add an additional amount to the order's total — for example, to account for an item that needs to be charged after the fact. It is available on orders that were paid for online and this must be completed within 12 hours of the order being placed. After 12 hours, our system will submit the order for settlement so it can be prepared for deposit and can no longer be adjusted.

1. Tap the order on the home screen to expand it.
2. Tap “Add to Total.”
3. Enter the amount to add that includes any necessary taxes for item(s)
4. Tap “OK” to process the addition.

A confirmation window will appear stating whether the addition was successfully applied.

Issue Store Credit

The store credit option will be available which can be used to issue the customer store credit in replacement of a refund and the store credit must be used at the Restaurant it was issued from as well. 

1. Tap the order on the home screen to expand it.
2. Tap “Issue Credit.”
3. Enter the amount.
4. Tap “OK” to process the addition.

A confirmation window will appear stating whether the addition was successfully applied.