When an order has been placed, it will appear in Menufy Console App’s home screen and include the order type, day-date-time of order, customer’s name, and payment method. Tapping on the order will expand it so the order details are visible as well as other order adjustment options.
Voiding orders is one of the adjustment options available that can be used when the order needs to be canceled completely and the option will be available for 12 hours from the order placement time. When the order has been paid online, voiding the order will also process a full refund.
To void an order, tap “Void” then “ok” to complete the void - a new window will appear afterwards to state if the void was successfully applied. If outside the 12 hour window, the order can still be fully refunded using the "Refund" button instead and entering the full refund amount.
Customer’s that paid online will receive an email notification when order has been voided and refunded