Here are suggested answers to guest questions about the $1.75 fee.
1. Guest: "Why did your restaurant raise the online ordering fee?"
- Our restaurant's online ordering service is run by a company called Menufy. Menufy increased the fee to adapt to new economic conditions and to improve your experience. For example:
- They're redesigning our mobile online ordering website to make it even more friendly to use.
- And they're in the process of completely redesigning their iOS and Android app so that you can order more easily.
- They're also looking for ways to implement AI technology to help us better serve you.
- Menufy only increased their pricing one other time in the last 15 years.
- Some online ordering providers charge up to 30% in commission fees, which then forces some restaurants to raise menu prices by the same amount to make up for it.
- By paying the flat $1.75, you help keep our menu prices as low as possible.
- It's more transparent to say that we charge $1.75 for the service instead of inflating menu pricing and calling online ordering free.
- If you've ever bought movie tickets or concert tickets online, there's a good chance that you paid a booking fee, and that fee probably also went up these past few years.
2. Guest: "What does the fee pay for?"
- The fee maintains the technology our restaurant uses to offer online ordering, which includes:
- Website custom design, address, menu updates, and hosting so that you can order online instead of calling it in.
- Secure online payments so that you don't have to give out your credit card information over the phone.
- 24/7 Menufy support if you or our restaurant needs assistance with an order.